---
title: "My customer submitted a review, but it doesn’t appear in our profile"
url: "https://help.edtechimpact.com/en/article/my-customer-submitted-a-review-but-it-doesnt-appear-in-our-profile"
language: "en"
last_updated: "2023-11-08T16:30:18.543Z"
---

# My customer submitted a review, but it doesn’t appear in our profile

Each reviewer must verify their email before submitting their review to your profile.

**The verification process:**

-   The reviewer submits the review.
-   The reviewer receives an email from EdTech Impact asking them to verify their email.
-   The reviewer clicks on the verify button in the email.
-   The review gets published to your public profile.

![](https://cdn-assets.productfruits.com/0cbf677d-8f63-4ce4-9f69-b9cc0e793a33)

If your customer can't locate the verification email in their inbox or spam, please contact [hello@edtechimpact.com](mailto:hello@edtechimpact.com).