---
title: "Login error"
url: "https://help.edtechimpact.com/en/article/login-error"
language: "en"
last_updated: "2023-11-08T16:35:34.771Z"
---

# Login error

Are you experiencing trouble logging in to our dashboard or marketplace page?

### You are logging in with your email but didn't receive the verification email:

-   Check your spam folder.
-   If the email is not in your spam folder, contact [hello@edtechimpact.com](mailto:hello@edtechimpact.com) as the issue is most likely with our third-party email provider.

### You are logging in with your Gmail and experiencing trouble logging in:

-   Check if you are able to log in to your Gmail away from the EdTech Impact dashboard.
-   If not, please get in touch with Google for more support.
-   If yes, please try to log in in an incognito window of your browser.
-   If the login works in your incognito window, please [clear your browser's cookies](https://jjkzwu9r02fmcdn.productfruits.help/en/article/how-to-clear-cookies-of-my-browser) for EdTech Impact.
-   If the login doesn't work in the incognito window, please try it again whilst recording your screen and following these steps:
    -   Right click and select Inspect. This will open a side panel on your browser.
    -   Click on Console at the top of the side panel.
    -   Start screen recording.
    -   Whilst recording, try to login again to your dashboard/marketing page.
    -   Share the recording with our team at [hello@edtechimpact.com](mailto:hello@edtechimpact.com).

### You managed to log in but see a blank screen/error:

-   Try to log in using an incognito window of your browser.
-   If the login works in your incognito window, please [clear your browser's cookies](https://jjkzwu9r02fmcdn.productfruits.help/en/article/how-to-clear-cookies-of-my-browser) for EdTech Impact.
-   If the login doesn't work in the incognito window, please try it again whilst recording your screen and following these steps:
    -   Right click and select Inspect. This will open a side panel on your browser.
    -   Click on Console at the top of the side panel.
    -   Start screen recording.
    -   Whilst recording, try to login again to your dashboard/marketing page.
    -   Share the recording with our team at [hello@edtechimpact.com](mailto:hello@edtechimpact.com).

 Providing us with all the information will speed up fixing the issue. Many thanks for your collaboration!